Returns & Exchanges

At Vault X, we stand by the quality of our curated fashion collections and offer a 30-day window for returns or exchanges on all unworn items with original tags. We strive to make your shopping experience seamless, ensuring you find the perfect fit for your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided by the portal and attach it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.